The US Postal Service is planning to improve the customer experience as part of its broader effort to create new revenue sources, postal officials said November 17 at a Mailers Technical Advisory Committee meeting.
“A major goal of mine is that I want us to provide a better customer experience,” said Patrick Donahoe, deputy postmaster general and COO, who will become postmaster general December 3. “[The USPS should consider] how we do some basic things around mail acceptance and how we deal with customers at the....