Smart Communications, a global leader in cloud-enabled enterprise customer communications, was recently recognized as a Leader in Gartner’s January 2017 Magic Quadrant for Customer Communications Management Software. Loyalty360 caught up with Smart Communications CEO George Wright to talk about this esteemed honor and his thoughts on topics such as technology, customer engagement, customer loyalty, and personalization. In this era of rapidly evolving technology, what does this recognition from Gartner mean to your company&rsquo....

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