Customer Experience Better and Better at Pier 1 Imports
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Pier 1 Imports has been focused on improving its omni-channel strategies in an effort to augment its overall customer experience. So far this year, so good, according to Pier 1 Imports CEO Alexander W. Smith. “When we spoke to you last quarter, we told you that fiscal 2016 would be the start of a multi-year period during which we will exploit the strength of our brand and our new omni-channel business model, and leverage the investments we’ve made in people, systems, and physical infrastructure,” Smith said during....

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