Photo Release -- A Phone Call Isn't Enough: New Survey Shows 89 Percent of Consumers Want Fraud Notification via Multiple Channels

2010 SoundBite Communications Fraud Communications Survey Shows Prompt Notification Can Increase Loyalty; Consumers Want Phone, Text, and Email Notification BEDFORD, Mass., Apr 5, 2010—A new survey reveals that an overwhelming majority of consumers—89 percent—would prefer to be notified by multiple and various forms of communication, including phone calls, text message, email, and letter if fraudulent activity is ever suspected on their debit or credit cards. The survey also found that when fraud occurs, banks and card....