PAYBACK’s customers receive the very best standards of customer service in Germany. The company took pole position in “Service Champion 2013”, the country’s most comprehensive ranking exercise conducted by the Goethe University Frankfurt, ‘Die WELT’ newspaper and ServiceValue GmbH. In the analysis of some 1,500 companies across 180 different sectors, PAYBACK won first prize in the “loyalty systems” category, beating other schemes such as Miles & More and the Deutschlandcard.
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