Research Highlights Victors in Website Match-ups: Amazon vs. Wal-Mart; Apple vs. Dell vs. HP; Netflix vs. Blockbuster; Staples vs. Office Depot vs. OfficeMax
ANN ARBOR, Mich., Dec. 29, 2010—ForeSee Results today released its annual holiday survey showing that while many e-retailers had a holiday to celebrate, customer satisfaction with the top 40 online retailers overall has fallen since last year. The sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition) slipped 1% to 78 on the study’s 100....