MILWAUKEE—When it comes to customer satisfaction, Northwestern Mutual sits atop the life insurance industry for the third year in a row, according to the latest American Customer Satisfaction Index (ACSI).
Northwestern Mutual received the highest customer satisfaction score among all large U.S. life insurers (81), outpacing New York Life (80), Prudential (79) and MetLife (77). Greg Oberland, Northwestern Mutual executive vice president – insurance and investment products, attributes Northwestern Mutual’s high customer....