In this second installment, Loyalty360’s supplier members and loyalty strategy experts continue to discuss the technologies and strategies playing a key role in the future of customer loyalty, how AI — leveraged correctly — enhances personalization, and why adaptable programs are vital for success.
If you missed part one of Next Generation Customer Loyalty: Experts Discuss Options, Trends, and Technologies, you can read it here.
Chatbots, Virtual Assistants, and the Human Touch
With the....