ANN ARBOR, Mich., April 12, 2011—ForeSee Results, the leader in technology-driven customer satisfaction measurement and management, today released new research that quantifies the impact of Canadian customer satisfaction on future behaviors.
ForeSee Results surveyed nearly 20,000 site visitors in Canada in the month of April and compared the behaviours of highly satisfied website visitors (those with satisfaction at 80 or higher on a 100-point scale) to the future behaviors of less satisfied site visitors (those with....