N.E.W. Customer Service Companies expands globally by partnering with     two of the world’s leading retailers

STERLING, Va.—N.E.W.      Customer Service Companies Inc. (NEW), the leading global     provider of extended service plans, buyer protection services and     product support, has established agreements with two of China’s top     retailers — TESCO and Media Markt — to provide product protection and     support services for consumer electronics and appliances.

“We are extremely honored to be supporting customers throughout China     with outstanding customer service and product support in partnership     with these leading retailers,” said Roger Wei, managing director, NEW China.      “We are committed to growing our business in China and look forward to a     long-term relationship with our partners here to bring the benefits of     extended warranties to Chinese customers.”

Media Markt originated in Germany in 1979. Today, the company operates     in more than 580 stores in 14 European countries, and is Europe’s number     one consumer electronics retailer. The first flagship store of Media     Markt Shanghai opened in November 2010, and is a 13,000-square-meter     space in the Jinjiang International Shopping Center. In the next two     years, Media Markt is planning to open 20 stores in Shanghai.

TESCO is Britain’s leading retailer and is one of the top three     retailers in the world, operating more than 3,700 stores globally in 14     countries. Currently in China, the corporation operates in 90     hypermarkets. TESCO has plans to aggressively expand its operations in     China through the end of 2011, and is expected to focus its business     growth there in three main geographic regions — Shanghai, Beijing and     Guangzhou.

NEW will provide both of these retail giants with extended     service plan coverage packages for consumers on appliances and     electronics. In addition, the agreement provides in-store marketing     support as well as sales force training.

About N.E.W.      Customer Service Companies, Inc. (NEW)

NEW, together with its affiliates and member companies, is the     leading global provider of extended service plans, buyer protection     services and product support, providing coverage to more than 150     million consumers around the world. Founded in 1983, with headquarters     in Sterling, Va., NEW provides award-recognized post-sale     consumer care for leading retailers, consumer service providers,      wireless carriers and financial services firms in the United States,      Canada, China, Japan, Turkey and the United Kingdom. NEW delivers     a comprehensive customer care solution that begins on day one of the     product purchase and extends through the end of the product life cycle.      For more information, please visit NEW at www.newcorp.com.

About Media     Markt

Media Markt is a German company founded in Munich in 1979. It is the     German and European market leader in consumer electronics retailing,      with permanently low prices, an extensive network of consumer     electronics stores and an assortment of the latest products. Media Markt     is a key brand of METRO Group, one of the largest international     retailers in the world with more than 300,000 employees in 32 countries.

About TESCO

Set up in 1919, with the core purpose “to create value for customers to     earn their lifetime loyalty,” TESCO, Britain’s leading retailer, is one     of the top three retailers in the world, operating over 3,700 stores in     14 countries and three continents, and employing over 440,000 people     globally.

Recent Content

Membership and Pricing

Videos and podcasts

Membership and Pricing