PALO ALTO, Calif., May 3, 2011—Medallia, the global leader in SaaS Customer Experience Management (CEM) solutions, today announced the latest release of its award-winning Medallia Contact Center Experience solution. Designed to help contact centers capture immediate customer feedback after every interaction, Medallia Contact Center Experience gives organizations the best way to know what customers are truly thinking and what’s important to them. The solution distributes feedback throughout organizations, helping businesses....