NetSocket, the leading innovator of real-time IP network assurance solutions for the cloud, and ethosIQ, the market leader in business process acceleration, today announced a partnership to deliver a combined platform that offers an unsurpassed customer experience. ethosIQ will offer NetSocket's Cloud Experience Manager (CEM) as a component of the Customer Engagement Platform (CEP), its award-winning contact center solution. CEM enhances CEP by ensuring the quality of customers' call sessions.
"NetSocket's Cloud Experience....