SAN FRANCISCO, Oct. 25, 2011 /PRNewswire/—A new study released today by MarketTools, Inc., the leader in software and services for enterprise feedback management (EFM) and market research, revealed that 23 percent of companies provide customer service and support on Facebook, with 12 percent providing customer service and support via Twitter.
The study also revealed that although 34 percent of the executives surveyed stated that they were aware of customers using social media to comment on or complain about their company and its....