PITTSBURGH—Voci™ Technologies Inc. today announced that Mindshare Technologies, a leader in enterprise feedback management solutions, has chosen Voci as their provider of speech-to-text technology. Voci’s V-Blaze™ appliance is the world’s fastest speech recognizer, converting audio files into text at over 100x real-time. The appliance transcribes all spoken words into text, and also provides the ability to scan for user-defined keywords, delivering a complete speech recognition solution for text analytics applications.
Mindshare will rely on the Voci appliance to convert customers’ voice comments from surveys into text, and then analyze and monitor the text in the Mindshare Text Analytics Suite™. Mindshare performs over 30,000,000 surveys a year with millions containing voice comments. Before Voci, Mindshare relied on human transcription to convert a fraction of spoken input into text so it could be analyzed.
“The most convenient way for a consumer to give feedback is through a short, open-ended answer about their overall experience,” commented Kurt Williams, CTO of Mindshare. “A single comment can have 70-90 insights about their experience, which is significantly more than we could ever get in a short survey.”
Williams continued, “Once we saw the speed and accuracy of Voci, there was no question that Voci offers the best way for Mindshare to integrate speech recognition into our text analytics solution.”
Before the introduction of Voci’s appliance, text analytics companies have had limited options to analyze full customer conversations captured by contact centers. The cost of human transcription has been high, and the time required to convert the speech into text has diminished the relevance of the comments for real-time intervention. Voci’s speech recognition appliances are designed to enable existing text analytics tools to analyze customer phone calls affordably and in real-time.
About Voci™ Technologies Inc.
Voci™ appliances accelerate the transformation of speech into text, enabling enterprise analytics platforms to discover insights contained in the spoken voice of the customer. The company pioneered the implementation of speech recognition algorithms in hardware to achieve speeds orders of magnitude faster than alternatives, and at a fraction of the cost. Voci offers the most economical solution for converting voice into text, enabling customer-driven enterprises to uncover information in real time from 100% of all customer conversations captured through call centers. Existing text analytics platforms, agent dashboards and monitoring systems are empowered by integrating unstructured content from real-time telephone interactions with text from other sources. For information, visit www.vocitec.com.
About Mindshare Technologies
Mindshare drives operational improvement. Using Mindshare, companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention. Our industry experts guide clients in building comprehensive enterprise feedback management (EFM) solutions. Mindshare’s proprietary survey technology captures the voice of the customer in real time and immediately transforms it into actionable intelligence through powerful and incisive reporting. Mindshare serves more than 25 different industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. For information, visit www.mshare.net.
Voci and V-Blaze are trademarks of Voci Technologies Incorporated. All other trademarks are the property of their respective owners.
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