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SALT LAKE CITY—Mindshare today announced the availability of the Mindshare App, a mobile application that allows ground-level managers at retail outlets and call centers to immediately access, view, track and take action on customer survey information as it is submitted. The Mindshare App will bring all the functionality of the company’s online Survey Inbox, Alert System, and Incident Management tool offering to Android mobile devices and soon to be available on the iOS platform. The Mindshare App instantly delivers location-specific feedback to the manager who can most effectively address issues and institute changes, often before a customer leaves the store. Using Mindshare’s enterprise feedback management platform, companies are able to improve operations, foster consumer satisfaction and build customer loyalty by gathering and responding to customer feedback right away.
“In order for survey information to be useful it needs to be managed correctly, and we believe that happens when those responsible for the day-to-day decisions at specific locations receive the information,” said Jon Grover, VP of product development at Mindshare Technologies. “With the Mindshare App, we have taken feedback management to the next level, by making customer comments even more actionable. Not only is the customer feedback available at the manager’s desktop computer, but it is now available directly on the manager’s mobile device.”
When feedback from customer surveys is captured, the Mindshare App instantly alerts location managers to the issues and provides the tools needed in order to categorize, track and take appropriate actions on each survey response. Additional features include the ability to take incident management notes, receive instant alerts for problematic customer experiences, listen to customer voice comments and a click-to-call feature.
“Our new app puts all the tools our clients need to successfully manage their feedback at their fingertips, and can be accessed at any time and from anywhere via their mobile phones,” added Grover. “We want the users of our technologies to be able to get the optimal results from their customer feedback, and the ability to receive instantaneous survey information and the features of this mobile app will help them do just that.”
About Mindshare Technologies
Mindshare drives operational improvement. Using Mindshare, companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention. Our industry experts guide clients in building comprehensive enterprise feedback management (EFM) solutions. Mindshare’s proprietary survey technology captures the voice of the customer in real time and immediately transforms it into actionable intelligence through powerful and incisive reporting. Mindshare serves more than 25 different industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. For information, visit www.mshare.net.
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