Upping the ante on customer engagement is how Microsoft rolls, constantly pushing the envelope to create the best possible customer experience.
On Tuesday, Microsoft unveiled new capabilities it will deliver later this calendar year with Microsoft Dynamics CRM 2016, the latest release of its customer engagement solution. This marks the most comprehensive upgrade ever for Dynamics CRM, and includes advancements in intelligence, mobility and service, with significant productivity enhancements to help businesses and workers achieve more. ....