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Providing an exceptional customer experience is so critical to maintaining active customer engagement and sparking brand loyalty and trust.
MetLife Insurance knows a thing or two about providing an exemplary customer experience. Recently, J.D. Power recognized MetLife’s Corporate Benefit Funding Customer Solutions Center for its outstanding customer service experience.
Loyalty360 caught up with Kim Flemm, Vice President, Customer Experience with MetLife, to learn more about the company’s commitment to customer experience.
“This designation recognizes the success and dedication of MetLife’s Corporate Benefit Funding Customer Solutions Center team and underscores our commitment to our customers,” Flemm explained. “As a primary point of contact for customers, our service consultants are committed to delivering a differentiated service experience. They focus on putting themselves in our customers’ shoes so they can understand their needs, allowing them to demonstrate concern and better address customer issues.”
In addition to being a part of MetLife’s core values, customer-centricity makes up a core building block of the company’s strategy, Flemm noted. MetLife differentiates itself in the marketplace by putting the customer at the center of everything it does:
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