Delivering a stand-out experience with every online interaction will increase customer loyalty over time, according to new research from MetaPack, a provider of e-commerce delivery management software. If retailers and brands understand the importance of getting the basics right, customers will reward them with long-term commitment and repeat orders. MetaPack has published its finding in its 2018 State of E-Commerce Delivery Consumer Research report.
The report shows that the experiences that e-commerce retailers and brands provide....