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Having a great customer experience is a major selling point for any brand, and when its loyalty program members help drive that esteemed experience, positive results follow.
Consider that BJ’s Wholesale Club delivers the best customer experience in the retail industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers.
Survey respondents were asked to evaluate their recent experiences with a company based on three across three....
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