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Medallia, a global leader in SaaS Customer Experience Management (CEM) solutions, has partnered with TripAdvisor, the world's largest travel site, to create seamless and timely engagement with guests who can now post reviews on TripAdvisor during the survey process.
The solution allows participating hospitality companies to collect candid guest reviews and opinions on TripAdvisor to help future guests choose the right accommodation, and help the company more accurately gauge guest satisfaction.
According to the new partnership....
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