On the third and final day of the 2019 Loyalty Expo, attendees gathered in the Carolina ballroom to hear Loyatly360’s CEO, Mark Johnson, present a preview of the 2019 Loyalty Landscape Report (the full report will be available next week).
Johnson began his presentation with a quote from Einstein: “The significant problems we face cannot be solved at the same level of thinking with which we created them.” He expressed that the challenges facing today’s loyalty markers require a new mode of thinking, as....