Mall Networks Shopping Solutions Honored for Demonstrated Impact on Driving Customer Engagement and Loyalty
BOSTON, MA—(April 12, 2010) - Mall Networks, the leading provider of loyalty shopping solutions, announced today that Technology Marketing Corporation’s (TMC) Customer Interaction Solutions® magazine has named Mall Networks Version 5 as a recipient of a 2010 CRM Excellence Award. This is the third consecutive year that Mall Networks has received this award in recognition of the effectiveness of its merchant-funded shopping solutions in increasing customer engagement. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.
“Mall Networks continues to innovate and invest in creating effective and differentiated shopping programs that are proven to drive customer loyalty and other key business metrics such as engagement,” said Marc Caltabiano, VP of Marketing and Products at Mall Networks. “Receiving the CRM Excellence Award for the third year in a row is validation of the leadership our solutions have in the market and the proven impact they have on our clients’ business.”
Mall Networks Version 5 offers loyalty programs a unique, personalized shopping experience for members to earn bonus rewards by shopping online, in brick-and-mortar stores and through catalogs. Released in the fall of 2009, Mall Networks Version 5 features an advanced analytics platform, an integrated, enterprise-class email marketing platform, enhanced in-store and online targeting and offer management, and social marketing capabilities.
“The Eleventh Annual CRM Excellence Awards has recognized Mall Networks for being a true CRM partner to its customers and clients,” said Rich Tehrani, CEO, TMC. “Mall Networks has demonstrated to the editors of Customer Interaction Solutions that its loyalty shopping solutions improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset…their customers.”
Based on hard data, the CRM Excellence Awards rely on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
The 2010 CRM Excellence Award winners can be found in the May and June 2010 issues of Customer Interaction Solutions magazine.
For more information, please visit www.tmcnet.com.
About Mall Networks
Mall Networks is the leading provider of loyalty shopping solutions that increase revenue, strengthen customer loyalty, and improve member engagement for a range of industries including financial services, card issuers, airline and hospitality, affinity organizations and loyalty programs. Featuring an integrated network of more than 800 world-class online and bricks-and-mortar merchants, Mall Networks’ multi-channel shopping solutions and flexible, on-demand platform power personalized online and in-store shopping programs for more than 100 million consumers. Industry leaders including JPMorgan Chase, Delta, USAA, Best Buy, Upromise, and Verizon rely on Mall Networks to build loyal, profitable customer relationships. Mall Networks is headquartered in Lexington, Mass. For more information, visit www.mallnetworks.com
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast’s Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners).
TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com.
For more information about TMC, visit www.tmcnet.com.
Mall Networks Contact:
Heather Staples
Public Relations
415-789-5550
TMC Contact:
Jan Pierret
Marketing Manager
TMC
203-852-6800 ext. 228