Great customer experience is generally viewed as a practice of trickle-down behavior. If companies can engage their employees, the culture and experience will translate to their valued customers.
A recent report, however, shows that 64% of companies in the UK fail to create a culture of employee engagement that translates to consumers. The failure is manifested in ignorance of employee feedback, which negatively impacts staff ambition, customer satisfaction, and nonfulfillment of bottom-line business objectives. The report, The 2014....