Pottery Barn Teen Transforms Dorm Shopping and Customer Experience with Enhanced Digital Tools
Pottery Barn Teen, a Williams-Sonoma, Inc. portfolio brand, unveiled an expanded dorm collection, advanced digital tools, and an improved shopping and design experience. Customers can now shop at Pottery Barn Teen for its extensive collection of dorm essentials such as bedding, bath, décor, and storage. The collection is available online, in-store, and via the Pottery Barn Teen mobile app. Moreover, new digital tools, such as the “Build My Bed” 3D visualizer and the “Ultimate Dorm Wishlist,” provide customers with convenience and customization. These features, available on the app and website, utilize augmented reality technology to offer a real-life rendering of dorm room setups and streamline the shopping process.
Pottery Barn Teen is also unveiling new services like “Pick Up Near Campus” and free Dorm Design Services, further enhancing the customer experience. The “Pick Up Near Campus” initiative allows customers to purchase items online and schedule pick-up from nearby stores, while the Dorm Design Services offers personalized dorm design assistance virtually or in person. The brand is also introducing new styles of Twin XL bedding, No Nails headboards, and an expanded collaboration with LoveShackFancy.
“We want to make outfitting a dorm a seamless and enjoyable experience,” said Jennifer Kellor, President, Pottery Barn Teen. “With the launch of our new digital functionalities and services, we are proud to offer our customers an enhanced dorm shopping experience from start to finish.”
Learn more about the new Pottery Barn Teen “Pick Up Near Campus” here:
https://www.pbteen.com/dorm/pick-up-near-campus/
Hyatt and Peloton Partner To Promote Well-being Among Rewards Club Members
Hyatt’s renowned loyalty program, World of Hyatt, is partnering with Peloton to reward members for prioritizing their well-being while traveling, offering World of Hyatt points for utilizing Peloton equipment at Hyatt properties in countries where Peloton operates. The initiative reflects a growing trend among travelers who increasingly want health and wellness amenities when planning their trips. To cater to this demand, Hyatt is strategically aligning with Peloton to make fitness equipment and classes more accessible to its guests. Under the partnership, over 800 Hyatt properties will be equipped with Peloton bikes, with select luxury hotels also offering the Peloton Row. Moreover, almost 400 hotel properties will make Peloton classes accessible through guestroom televisions.
“Hyatt takes pride in setting a new standard of wellbeing for travel with new collaborations, products, and experiences across our global portfolio that invite guests to lean into the transformative power of travel,” said TJ Abrams, Vice President of Wellbeing, Hyatt.
Hyatt’s commitment to its guests’ health and well-being extends beyond physical fitness, with the partnership promising rewards and benefits for guests. World of Hyatt members can earn points for qualifying Peloton workouts, receive extended trial periods for the Peloton App, and access exclusive offers for private World of Hyatt events and Peloton fitness equipment.
Learn more about the World of Hyatt loyalty program here:
https://world.hyatt.com/content/gp/en/program-overview.html
Sam’s Club® Enhances the Customer Experience Through New AI-Powered Exit Technology
Sam’s Club® deployed AI-powered exit technology across more than 120 locations since January. The membership club retailer unveiled the technology at a Consumer Electronics Show earlier this year, addressing a common concern among its members: waiting in line for receipt verification. The rapid deployment of the exit technology is the largest-known implementation of AI-powered member-facing technology in the retail industry, and it’s already shown its benefits. In clubs where the technology is already in use, over half of Sam’s members are enjoying a friction-free exit, resulting in a 23% faster checkout process. The technology is improving efficiency while enhancing the overall shopping experience for members.
“I’m incredibly proud of the innovation and dedication of our team to deploy this member experience technology at scale,” said Todd Garner, Chief Product Officer at Sam’s Club. “Both exit technology and Scan & Go are driving new levels of convenience and raising member satisfaction among members. What distinguishes Sam’s Club from our competitors is our ability to seamlessly deploy this technology at scale across our nearly 600 clubs nationwide. Whether it’s a single item or a cartful, we’re revolutionizing the checkout experience.”
Sam’s plans to implement the exit technology to all its clubs by the end of 2024. The AI-powered exit technology streamlines the checkout process by using computer vision and digital technology to verify purchases without the need for manual intervention, thus speeding up the exit for members. It also allows the staff to focus on refocusing and providing better customer service. Sam’s Club says it will continue improving the technology further as it continues its rollout.
Compare Sam’s Club membership programs:
https://www.samsclub.com/join
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Original Article Links:
POTTERY BARN TEEN LAUNCHES NEW EXPANDED DORM COLLECTION WITH ENHANCED DIGITAL TOOLS AND NEW CONVENIENT DESIGN AND SHOPPING EXPERIENCE
World of Hyatt and Peloton Team Up with Plans to Reward Members for Wellbeing
Sam’s Club Successfully Deploys AI-Powered Exit Technology at 120+ Locations, Leading the Retail Industry with Customer Experience Innovation