Books-A-Million Partners With Service Management Group   Service Management Group (SMG), a customer experience and employee engagement company, has announced a partnership with book retailer Books-A-Million. The goal of the partnership is to help Books-A-Million amplifying listening and engagement to drive business results. To accomplish this, the book retailer will work with SMG to deploy the engagement company’s various solutions.   “As we looked to advance our business, it was apparent we needed not....

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