Loyalty360 Reads: October 1 | El Pollo Loco Brings Curbside Pickup National, Walmart Unveils New Store Design With Self-Checkout Kiosks, and More

El Pollo Loco Brings Curbside Pickup National
El Pollo Loco has started curbside pickup, giving customers a faster and easier way to access their favorite menu items from the safety and convenience of their vehicle. The curbside innovation comes on the heels of the newly launched Loco Rewards program to elevate the customer experience.

The new curbside offering features GPS-enabled functionality, allowing customers the opportunity to automatically alert the restaurant team that they have arrived for the fastest possible service. Upon arrival, customers can pull into the dedicated pickup parking spots at the restaurant and their order will be brought to their vehicle within minutes.

“We are dedicated to making it as easy as possible for our customers to get access to our food,” says Bernard Acoca, President and Chief Executive Officer at El Pollo Loco. “As we continue to digitize our business with our customers convenience at the forefront, we knew curbside was key to ensuring a more seamless customer experience.”

To celebrate the launch, El Pollo Loco is offering an exclusive promotion on National Taco Day. Customers who place a curbside order in the app on October 4 will receive two free Tacos al Carbons on their next visit.
Walmart Unveils New Store Design With Self-Checkout Kiosks
A future trip to your local Walmart might soon remind you of shopping on the retailer's app. Walmart unveiled a new, reimagined store design Wednesday rolling out to 200 locations this fiscal year, which ends in early 2021, and another 1,000 by next fiscal year that officials say will create a "seamless" omni shopping experience with more self-checkout kiosks and contactless payment options.

Janey Whiteside, the retailer's chief customer officer and an executive vice president, said the new design was planned before the coronavirus pandemic and one of the goals is to save shoppers time.

"We're working hard to make it easy for customers to be able to toggle between their physical experiences that are in the store and their digital journeys," Whiteside said in an interview with USA TODAY. "We think customers are going to really enjoy and find this a much easier shopping experience."
MGM Says It Can Safely Host Conventions During COVID-19
MGM Resorts doesn’t want it to be a gamble for visitors to attend events at its properties. The Las Vegas-based hotel and casino owner released its “convene with confidence” plan Tuesday to safely host meetings and conventions at its U.S. properties.

The plan includes a “multi-layered health screening process” with on-site rapid molecular COVID-19 tests that provide results in about 20 minutes, according to MGM.

Meal and break times at events will be carefully planned in order to “optimize guest movement,” according to MGM. The resorts will offer pre-packaged meals for attendees at events. The properties will be able to host in-person, virtual or hybrid events. Digital pre-registration will be conducted in advance, and scheduling will be used to help with distancing any time physical registration desks are required.
Maldives Says It Will Give Tourists Perks Through A New Loyalty Rewards Program
The Minister of Tourism Honorable Abdulla Mausoom has inaugurated the “Maldives Border Miles” program, aimed to boost tourism in Maldives. This is the first of its kind loyalty program developed in the entire world.

“The Maldives Border Miles” program which was launched today is a program which will increase the popularity of Maldives as a tourist destination and provide a path for more marketing and advertising opportunities,” he says. “In addition, I think that this will further enhance the popularity gained in the key markets of Maldives tourism.”

Maldives Border Miles is a tourism promotion program initiated by Maldives Immigration, and developed with joint stakeholders, who also joined the ceremony; Ministry of Tourism, Maldives Marketing and Public Relations Corporation (MMPRC) and Maldives Airports Company Limited (MACL). This program will be officially implemented on 1st December 2020 and is believed to take the tourism sector of Maldives to peak in the foreseeable future.
Happi Foodi Launches New Oatmeal, Keto Bowls And Veggie Sides
Happi Foodi, the foodie-focused frozen meal brand, launched new products now available at Walmart, Meijer and select Safeway, Winn Dixie and Bi-Lo locations across the U.S. Expanding on its existing options of accessible, chef-inspired meals, Happi Foodi is adding an entire new line of Oatmeal products as well as new dishes in the popular Keto Bowls and Veggie Sides categories.

To celebrate the launch, Happi Foodi is offering discounts through Ibotta starting Wednesday, September 30. The Ibotta offer includes $1.25 off all Keto Bowls, $1.50 off all Veggie Sides, and $0.75 off all Oatmeal. The offer can be redeemed through the Ibotta app.

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