Customer Experience
Can a Department Store Be Modern? That’s the Goal at New York’s New Nordstrom
The retailer has opened its new flagship store in NYC. The seven-story, 320,000-square-foot space is vastly different from the Nordstroms most of us grew up with, which were likely attached to suburban malls and had the sprawling, open-concept layout of traditional department stores. In contrast, the 57th-and-Broadway flagship is about as New York as it gets, from the vertical layout to the diverse, expansive offering....