Customer Experience
Overstock.com’s New Customer Experience Features Mobile AR and 3D Shopping
The e-commerce retailer has teamed up with developer Seek to revamp its customer experience. The new site “lets online shoppers view furnishings in 360-degree detail within their smartphones. Shoppers can even place virtual 3D models of furnishings within real-world spaces using AR.”
FitBit to Test Wearables for NYC Public Transport
The MTA has lacked a non-cash payment method, but that is changing. “FitBit Pay will be part of a Metropolitan Transportation Authority contactless payment pilot test that will allow riders to use mobile devices to pay their fare on selected New York City subway and bus routes starting May 31.”
WaBa Grill Launches Customer Experience Management Program
WaBa Grill has chosen Service Management Group to launch the restaurant chain’s customer experience management program. “The health-focused fast-casual chain chose SMG for its unique combination of technology and professional services, outcomes-based approach, and competitive benchmark capabilities.”
Kobie Launches Alchemy X
Kobie has launched a new next-generation, real-time loyalty platform. “Kobie Alchemy X was built using configuration as a key design component, removing the need for custom development when new or modified business requirements arise. Kobie Alchemy X includes a modern, marketer-friendly interface to guide users through the creation and delivery of contextual, personalized customer interactions. With over 600 APIs, Kobie Alchemy X is fully extensible for marketers to integrate into their current environments.”
Partnerships
DOJ Officials Want T-Mobile and Sprint to Create a New Competitor as Part of Merger
Two of the United States’ largest carriers are seeking to merge, but the Department of Justice refuses to greenlight the merger without the companies meeting certain conditions. “Top Justice Department officials, however, reportedly want T-Mobile and Sprint to use their own network to create a fourth wireless carrier. The requirement would reportedly be a condition of DOJ approval of the proposed merger.”