Customer Experience
Walmart Discovers Challenges in Grocery Delivery
The retailer “was caught off guard after it began offering to deliver fresh groceries from a store in North Bergen, New Jersey, earlier this month, only to find orders flooding in from across the Hudson River. Drivers from DoorDash Inc. balked at paying the usual $15 toll to cross into Manhattan, store workers said. One driver was offered $11 to make the trip. Some orders were never filled.”
The brand’s executives believe maintaining....