The latest news in the world of customer experience and customer loyalty.
Chord-Cutting Continues
Traditional cable continues to go away with each passing year. Online streaming is dominating the market, giving users access to specific shows/networks without being forced into paying for full packages. Cord-cutters -- defined as people who no longer have access to traditional pay TV services, have grown in number the last few years and are projected to continue their growth. The amount of cutters will climb to 33 million people this....