Giant Eagle Enhances the Customer Experience and Delivery Efficiency with AI FlyBuy Technology
Pittsburg-based regional grocer Giant Eagle is expanding its use of mobile technology to enhance its delivery operations. In 2020, the company integrated the Radius Networks AI FlyBuy Pickup platform into its corporate mobile app to improve the accuracy and speed of in-store pickups. The FlyBuy platform uses location services to track customers' estimated arrival times and notify the store as they approach, streamlining the pickup process. Building on the success of FlyBuy Pickup, Giant Eagle is now using the same technology to optimize its delivery services. With FlyBuy's real-time alerts and dashboard integration, the grocer has significantly reduced wait times for delivery drivers from partners like DoorDash and Instacart. Average wait times for drivers have fallen to 2.5 minutes, cutting the previous times in half and outperforming the industry average of 10 minutes.
Giant Eagle’s Senior Director of Strategy, E-Commerce, and Innovation, Heather Feather, said, “At Giant Eagle, we are always exploring opportunities to increase efficiency and convenience by leveraging cutting-edge technology to enhance the customer experience. Using Flybuy for delivery has helped lower wait times for our customers, building their confidence that their fresh groceries will be delivered quickly and reliably."
FlyBuy’s AI-powered location technology has also helped Giant Eagle improve delivery accuracy, reducing wrong orders and missed items, boosting customer satisfaction, minimizing refunds, and leading to repeat business.
Watch as Omni Talk Retail discusses Giant Eagle’s use of FlyBuy Technology and the benefits seen by customers, delivery drivers, and the grocery retailer: https://www.youtube.com/watch?v=KbpinGJWbUg
SIGA Launches New Loyalty Program for Casino Players
The Saskatchewan Indian Gaming Authority (SIGA) is enhancing the guest experience for loyal players by introducing a revamped loyalty program called SIGA Reward. SIGA has overhauled its previous program based on player feedback, creating a more personalized and engaging system. The new program has four tiers with escalating benefits: Emerald, Gold, Platinum, and Diamond. The higher members move up through the tiers, the more rewards they’ll receive.
SIGA Vice President of Marketing and Digital Strategy, Thy Prak, stated, “We are thrilled to introduce SIGA Rewards, a loyalty program that embodies our commitment to providing exceptional experiences for our valued members. This program is designed to enhance the already enjoyable SIGA experience by offering personalized rewards and recognition for our member’s loyalty.”
As a complement to the launch of SIGA Rewards, a new mobile app and website will be available, giving members convenient access to check their tier status, participate in tournaments, and receive personalized offers. Celebrations for the program’s launch will run through November, featuring events, live entertainment, prizes, and cash giveaways across all SIGA Casinos. Existing Player’s Club members automatically transitioned into the new program on October 1, with new loyalty cards available at all SIGA casino locations.
Visit SIGA’s new Rewards website page here: https://www.sigarewards.ca/
Amazon Business Unveils Expanded Prime Benefits and Rewards Program
Amazon Business has expanded the benefits of its Prime membership by introducing Business Prime Rewards, allowing Business Prime members to earn up to $1,000 per year on qualifying Amazon Business purchases. Members can then use their earned rewards as payment toward their order. Points earned in Business Prime Rewards can be used as payment toward their order, with 100 points equaling $1. Rewards can’t be redeemed for gift cards or digital items, and points expire 12 months after issuance.
Amazon Business VP Todd Heimes stated, “From the neighborhood cafe to the local firehouse, small and medium-sized businesses are the heart of communities across the country, and Amazon Business is committed to championing their growth through our unmatched selection, deep discounts and rewards, and smart capabilities. Our customers have been asking for a rewards program, and we’ve listened. Business Prime Rewards gives these entrepreneurs money back just for doing their usual business shopping.”
Business Prime and Rewards members can easily track their rewards, points balance and offers through a dedicated rewards dashboard. The program is available to U.S. members subscribed to free Business Prime Duo or paid Business Prime Essentials members. In addition, customers with personal Prime memberships and new Business Prime members can access the first tier of Business Prime at no cost or upgrade to the Essentials tier for a discounted $9.99 in their first year.
Learn more about Business Prime Rewards here: https://www.amazon.com/businessprime/rewards/landing
Original Article Links:
Giant Eagle slashes delivery driver wait times with AI-based alerts
SIGA Casinos Introduce New Player Loyalty Reward Program
Amazon offers new rewards program to Business Prime members