The latest news in the world of customer experience and customer loyalty.
Big Game Blues: One Way That the Super Bowl is Bad for Business
The Super Bowl can be a super bummer for businesses. A survey of more than 1,000 workers and more than 300 HR managers by OfficeTeam found that employees spent nearly 30 minutes of work time discussing the event before it happens, and then 27 percent called in sick or 32 percent came in late the day after the game. In terms of lost productivity dollars, that’s…um, well a lot. Enough so....