BHN Study Shows 7 Out of 10 Workers Plan to Leave Their Workplace
Blackhawk Network (BHN) recently revealed concerning findings from its study on employee engagement, highlighting a significant decline in workplace satisfaction. According to their research, 87% of employees expressed concerns about their current jobs, while 68% felt undervalued. This growing disconnect signals a deeper divide between employees and employers, as many workers want recognition. BHN’s research points to the importance of recognition programs, especially as Gen Z enters the workforce, stressing that companies investing in these programs are positioning themselves for future success.
BHN SVP of Incentives, Corporate Development & Strategy, Jeff Haughton, said, “Employees are the heart of any organization, and even in an employer-favorable market, showing employees they’re valued is important for long-term business health. Strategic rewards and recognition programs boost loyalty, productivity, and retention. Yet, the research shows that fewer than half of companies offer rewards and recognition programs. When employees feel overlooked, that disconnect can lead to severed ties once the job market shifts in their favor—making it much harder for employers to rebuild trust and retain top talent.”
Employee engagement in the United States reached an 11-year low in 2024, a trend labeled “The Great Detachment.” Many employees remain in their roles due to limited alternatives. However, BHN’s research indicates that 70% of employees are seeking new opportunities, signaling that turnover rates may soon increase. BHN’s research also uncovered several key factors influencing employee satisfaction. Recognition plays a critical role, with 68% of employees reporting increased loyalty when acknowledged for their contributions. However, fewer employees received holiday recognition in 2024 compared to the previous year. Pay remains a key motivator when looking for work, with 68% citing more pay would make them feel more loyal to their employer. Additionally, there is a rising demand for professional growth opportunities, as employees seek more ways to develop their skills.
Unlock more findings from the study here: https://info.tangocard.com/employee-appreciation-guide
Vikings and U.S. Bank Stadium Take Top Honors in NFL Fan Survey
The Minnesota Vikings and U.S. Bank Stadium have earned the prestigious title of best game-day experience in the NFL, as revealed by the results of the 2024 “Voice of the Fan” survey. The Vikings achieved a historic milestone, setting an NFL record for the highest overall score in the league’s history. The team topped the rankings for “Overall Game-Day Satisfaction” for the 2024 season, reflecting the outstanding experience they offer to their fans. This includes top rankings in several other key areas, such as Game Entertainment and Game-Day Staff.
Vikings COO Andrew Miller said, “These incredible rankings reflect the dedication, energy, and commitment of our entire staff as well as the collaboration with the MSFA, ASM, Aramark, and all of our stadium partners. We always seek to provide a world-class experience for Vikings fans, who we believe are the most passionate fans in the NFL, and we’re honored they rated their experience positively with such record-breaking marks.”
The survey measures satisfaction among NFL Season Ticket Members and game attendees. In addition to their first-place finish in overall game-day satisfaction, the Vikings also ranked highly in specific categories like Overall, Game Entertainment, and Game Day Staff. Vikings fans were also central to the stadium’s energized atmosphere, contributing to the team’s high marks in game entertainment. The “Voice of the Fan” survey revealed that in Game Entertainment, the Vikings came out on top in five out of nine categories, including Best Overall, Family Friendly, Team/Fan Rituals, and Video Board Content. The team’s staff also scored high marks, ranking second in the Overall, Food & Beverage Staff, Gate Entry Staff, Guest Services Staff, and Security Staff categories.
Learn more here: https://www.vikings.com/news/nfl-voice-of-the-fan-survey-rankings-us-bank-stadium-2024
Etsy Focuses on Enhanced Browsing and Personalization for Future Growth
Etsy is shifting its focus toward improving browsing experiences and product discovery to differentiate itself from other digital marketplaces. During a Q4 2024 earnings call, CEO Josh Silverman shared that the company has already enhanced its search algorithms, incorporating features like positive reviews and on-time shipping to prioritize higher-quality listings. Etsy plans to continue refining its search capabilities, with an emphasis on creating a more engaging experience for users who may not be familiar with specific product search terms. The goal is to allow customers to enjoy the platform without needing to be “experts” in navigating the site.
Instead of competing based on low prices or rapid delivery, Etsy plans to distinguish itself through personalized, quality-driven shopping experiences. However, these changes came with a cost, as Silverman noted that the investment led to a temporary opportunity cost of “a few hundred million dollars” in gross merchandise sales. The company’s fourth-quarter revenue for 2024 was $852M, a modest 1% year-over-year increase, falling short of its goal. Despite this, Etsy remains confident in the long-term benefits of focusing on customer satisfaction and discovery, with expectations that the investment will start yielding positive results by Q2 2025.
Silverman said, “We temporarily shifted our way of working to be less focused on near-term conversion driving experimentation in favor of creating holistically better customer experiences focused on quality, reliability and making our app a place for discovery.”
Unlock Etsy’s full Q4 2024 results here: https://investors.etsy.com/press-releases/press-release-details/2025/Etsy-Inc.-Reports-Fourth-Quarter-and-Full-Year-2024-Results/default.aspx