The latest news in the world of customer experience and customer loyalty. Kroger vs. Visa? What’s more shocking? The fact that Kroger pays $90 billion in swipe fees every year to Visa or that they are contemplating banning Visa credit cards from being used in their stores? According to a Bloomberg report, Kroger said its Foods Co. Supermarkets unit in California will stop accepting Visa cards at 21 stores and five fuel centers next month. Kroger spokesman Chris Hjelm said in an interview that the parent company might follow the....

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