The latest news in the world of customer experience and customer loyalty.
Amazon Introducing Alexa to Your Kids
Amazon seems to have gained a firm enough hold on the voice search market with Alexa calmly directing us on everything we want to know in life, that now it’s turning its attention to a new audience: Your kids. Amazon’s vice president for Alexa customer experience Toni Reid told cnet.com that the company was so surprised by the feedback it was getting on kids using the device, it is now offering a special Echo....