The second day of Expo 2018 concluded with all guests gathering together in the Cumberland Ballroom for the 2018 Loyalty360 Customer Awards Ceremony. Over a dinner provided by the Nashville Airport Marriott, guests were treated to video from leading companies and loyalty programs.
 
Spirits were high throughout the ceremony. As host, Loyalty360’s Mark Johnson commended each brand for its innovation and thought leadership. Highlights included Doug Speedie, Senior Partnership Manager of T-Mobile, belting, “I love my team!” upon receiving the Platinum Award for 360 Brand of the year. George Li, Senior Associate Brand Manager of Budweiser raised the Platinum Award for Experience and Design Innovation and proclaimed, “This Bud’s for you!”
 
The winners are as follows:
 
Awareness and Acquisition
Platinum: AccorHotels
Gold: Adidas
Silver: Best Western Hotels & Resorts
Bronze: Caesars Entertainment
 
Brand Messaging & Communication
Platinum: Ally Financial
Gold: Best Western Hotels & Resorts
Silver: AccorHotels
Bronze: Caesars Entertainment
 
Brand Collaboration
Platinum: T-Mobile US
Gold: Wyndham Hotels & Resorts
Silver: Best Western Hotels & Resorts
Bronze: Troon
 
Employee Impact
Platinum: Overstock.com
Gold: ULTA Beauty
Silver: Wyndham Hotels & Resorts
Bronze: Troon
 
Customer Experience & Engagement
Platinum: Kellogg’s
Gold: Pepsi
Silver: BB&T
Bronze: National Lacrosse League
 
Customer Centric Culture
Platinum: T-Mobile US
Gold: Loblaws
Silver: Foot Locker
Bronze: Caesars Entertainment
 
Experience & Design Innovation
Platinum: Budweiser
Gold: Canadian Red Cross
Silver: Allianz Partners
Bronze: Prudential Financial
 
Customer Insights
Platinum: SONY Rewards
Gold: Firehouse Subs
Silver: Wyndham Hotels & Resorts
Bronze: Canadian Red Cross
 
Loyalty & Advocacy
Platinum: AMC Networks
Gold: ULTA Beauty
Silver: Sleep Number
Bronze: YesWay
 
360 Degree Brand
Platinum: T-Mobile US
Gold: AccorHotels
Silver: ULTA Beauty
Bronze: Best Western Hotels & Resorts
 
360 Degree Vendor
Platinum: CrowdTwist
 
Loyalty360 Honors
Brand: Ally Financial
Brand: Overstock.com
Vendor: CrowdTwist
Vendor: Lenati
Individual: Brian Venuti, Luxottica
Individual: Jimmy Budnik, Overstock.com

Loyalty360 is proud to announce the winners in each of the above categories. All of these brands have innovated in the customer loyalty space, and honoring them for their efforts is the main purpose of the Customer Expo conference. We’re excited to continue working with them to drive loyalty, engagement, and profitability, and to recognize even more brands at the Loyalty Expo conference in Spring 2019.
 

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