Loyalty360 CX Awards identify brands with most innovative and impactful customer experience
Wyndham Rewards, the loyalty program of Wyndham Hotels and Resorts, earned top honors in the 2015 Loyalty360 CX Awards. The awards were handed out at the 2015 Engagement & Experience Expo, in Dallas, TX, where executives and customer-focused professionals convened to share insights, best practices and innovations related to customer experience and engagement. The Loyalty360 CX Awards honor the brands that are using innovative and best-in-class techniques to deliver customer experiences that ultimately build customer loyalty.
Other brands receiving honors included EMC, Guardian Life Insurance Company of America, Ryder Systems, Inc., and Chili’s Grill & Bar.
“The finalists presented their cases to Engagement Expo attendees, who then voted to determine winners,” said Mark Johnson, CEO of Loyalty360. “The results were essentially determined by peers, who were impressed by the winners’ impactful and impressive customer experience strategies.”
More than 100 brands entered in the 2015 Loyalty360 Awards and competed in six different categories related to customer experience. A group of industry experts reviewed entries and scored them according to strict criteria, narrowing the field down to four finalists in each category. Wyndham stood out from the competition for a creative approach to customer experience centering on its intelligently tailored messaging and distinct Wyndham Wyzard spokesperson.
The full list of winners:
Best Brand Messaging & Communications in Customer Experience
Platinum: Wyndham Rewards
Gold: Canadian Red Cross
Bronze: Caesars Entertainment’s Total Rewards
Silver: Tony Roma’s
Best Customer Insights in Customer Experience
Platinum: EMC
Gold: Allstate
Silver: ATB Financial
Bronze: Safelite AutoGlass
Most Customer-centric Culture
Platinum: Guardian Life Insurance Company of America
Gold: Ryder Systems, Inc.
Silver: Overstock.com
Bronze: FedEx
Best Measurement in Customer Experience
Platinum: Ryder Systems, Inc.
Gold: Guardian Life Insurance Company of America
Silver: Dunkin’ Donuts
Bronze: Meineke
Best Technology & Trends in Customer
Platinum: Chili’s Grill & Bar
Gold: Red Lion Hotel Corporation’s Hello Rewards
Silver: Allstate
Bronze: Hilton Worldwide
Best Employee Engagement
Platinum: Wyndham Rewards
Gold: GameStop
Silver: Great Eastern Energy
Bronze: Ryder Systems, Inc.
360-Degree CX Award
Platinum: Wyndham Hotels and Resorts
Gold: Ryder Systems
Silver: Guardian Life Insurance Company of America
Bronze: Allstate
About Engagement & Experience Expo
Engagement & Experience Expo is a forum to openly discuss customer, brand and channel challenges and solutions. Discover how to optimize the customer experience at all touch-points and increase the impact of engagement throughout the customer lifecycle. http://www.engagementexpo.com/Home
About Loyalty360
Loyalty360 is an unbiased, market driven, voice-of-the-customer focused clearinghouse and think-tank that is committed to bringing customer loyalty to the forefront as a critical marketing strategy. A trusted source for cutting-edge research, best practices, and networking opportunities, Loyalty360 gives members the expert insights and guidance they need to better understand loyalty and develop programs that effectively engage their customers and employees and build stronger relationships with them. http://www.loyalty360.org