Cincinnati, OH (February 13, 2012) “Delivering a quality experience at every touchpoint and at each juncture throughout the customer lifecycle is the key to building sustainable customer loyalty,” says Mark Johnson, CEO of Loyalty 360 – the Loyalty Marketer’s Association. On February 21, 2012 at 1 PM EST, Nancy Porte VP of Customer Experience for Vovici, the leading provider of online survey management and enterprise feedback solutions, will lead “Getting Behind the Customer Service Wheel.&rdquo....