Customers aren’t receiving memorable customer experiences when dealing with large insurance companies, according to a recent study by sales automation software provider Velocify.
According to the study, 17% of online requests for quotes never received a response of any kind. A staggering 39% never received a phone call and more than one-third did not receive an email response. Just 44% of inquiries received at least one phone call and one email from the seller.
A few years ago, Velocify commissioned a secret shopper study to find....