KeyBank's Customer Satisfaction Scores Outpace Those of Largest Competitors for Second Consecutive Year

ACSI Results the Latest in Growing List of Service-Related Accolades CLEVELAND, Dec. 20, 2010—KeyBank today announced it scored significantly higher than its four largest competitor banks in a third quarter 2010 customer satisfaction survey conducted by the American Customer Satisfaction Index (ACSI). KeyBank’s survey results were based on feedback from one-thousand Key clients. Key’s scores were significantly better than bank industry scores across multiple dimensions, most notably Customer Loyalty. “We’....