Key’s Customer Satisfaction Scores Have Remained Steady in Challenging Economy
CLEVELAND, March 5—KeyBank (NYSE: KEY) today announced it scored significantly higher than the scores of its largest competitor banks in a 2009 customer satisfaction survey conducted by the American Customer Satisfaction Index (ACSI).
Key’s scores were significantly more positive than the overall industry measures for overall quality, perceived value, customer loyalty and total complaints.
In the past three years, Key’s ACSI customer....