KANA Software, Inc., a global leader in customer service solutions delivered on-premise or in the cloud, and used by more than 900 commercial and public sector organizations worldwide, today announced that TMC, a global, integrated media company, has named KANA SEM Experience Analytics as a finalist of the 2011 TMC Social CRM Award, sponsored by Customer Interaction Solutions magazine.
Since 1982, Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. The TMC Social CRM....