SUNNYVALE, CA—(Marketwire - Aug 10, 2011) - KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced its upcoming annual customer summits dedicated to managing and improving the end-to-end customer experience. Aptly titled The Experience Revolution, the summits are reflective of the growing emphasis among leading organizations and government departments on creating a complete and integrated experience for consumers and citizens across brand touch points—a....