Next Generation of KANA Enterprise Answers the Real Need for "Joined Up" Customer Service With Potent Capabilities Across Agent, Web, Social, and Mobile Experiences
KANA Software, Inc., a global leader in customer service solutions delivered on-premises or in the cloud and used by more than 900 organizations worldwide, today introduced the industry's first end-to-end omni-channel customer service suite -- the next generation of KANA Enterprise -- in direct response to the new "everyone serves" customer experience imperative.
Customer....