JetBlue has been named as a finalist in the first annual Loyalty360 CX Awards.
Flying with tight seating can make passengers feel like they’re stuffed in a can of sardines. Half-hearted reclining chairs can feel underwhelming for passengers, and intrusive for passengers seated behind.
JetBlue launched Mint™, a premium service for cross-country travelers flying from New York’s JFK to Los Angeles LAX, another step in the company’s commitment to listening to the voice of the customer to build the customer experience....