Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, recently announced the availability of Visual IVR (Interactive Voice Response) for Cisco.
This technology will improve the customer experience with traditional IVR systems through efficiency and convenience. Specifically, Visual IVR for Cisco will significantly reduce call times, reduce inbound call volume, and improve customer satisfaction—all by providing a “touch” feature....