Vovici’s Vice President of Customer Experience, Nancy Porte, to be Featured as Expert Source at IT EXPO West and Loyalty 360 Engagement Expo
ITEXPO WEST 2011
Loyalty 360 Engagement Expo
HERNDON, Va.—Vovici™, a Verint® Systems (NASDAQ: VRNT) company and leading provider of Voice of the Customer and enterprise feedback management solutions, today announced that Nancy Porte, vice president of customer experience, will present at two large industry events this fall.
IT Expo West, a premier IP communications event, takes place at the Austin Convention Center September 13 – 15. There, Porte will provide anecdotal stories and results from successful Voice of the Customer programs during the panel discussion Hearing the Voice of the Customer Leads to Songs of Success to be held Thursday, September 15 from 10 – 10:45 am CT.
Engagement Expo, powered by Loyalty 360, is an industry forum designed to explore practices and solutions, along with the challenges and opportunities that today’s organizations face across customer, brand, channel and merchant engagement. The event will take place at The Westin Stonebriar in Frisco, Texas, November 6-8. Porte will be joined by Vovici customer, Ben Robins, research manager, Audience Insight & Research, for a session titled Radio Silence is Costly, NPR Listens with Panels, to be held Monday, November 7 at 1:30 pm CT. This one hour presentation will examine how online communities have become one of the most efficient ways to listen to customers and translate their insights and feedback into tangible business results. As an organization opens up to customers’ thoughts, concerns and complaints, it can gain respect and confidence, and move from a vendor that provides a service into an indispensable partner.
With over 20 years experience, Porte is responsible for Vovici’s Voice of the Customer program, including managing customer support, customer training and CRM systems. She has implemented successful client support and retention strategies at several other companies, including Approva, Monster Government Solutions, iDEFENSE and CareerBuilder.
Vovici™, a Verint® Systems company, is the leading provider of intelligent online survey management and feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation, and influence critical business decisions. More than a thousand organizations worldwide, including more than half of the Fortune 500, rely on Vovici to turn information into action. Visit www.vovici.com for more information.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries-including over 85 percent of the Fortune 100-use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.