Some may see 2020 as a year of disaster in the retail market, but ICF Next Senior Partner Tom Madden sees plenty of opportunities for businesses to learn and grow in this challenging time. “There are plenty of industries that are doing exceedingly well thanks to the change in behaviors during COVID,” Madden says. “With more people being homebound and saving money, this is a chance to learn from what is happening and capitalize on it.” Take for instance the grocery industry, which has seen an almost 40% uptick....

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