The loyalty space is presently in a state of change, meaning that new challenges and exciting opportunities have arisen in the past years. With increasing data and privacy regulations (and the potential for significant anti-trust regulation), AI and machine learning innovation, and the arrival of new payment methods, Loyalty360 is reaching out to industry representatives for insight.   Recently, Loyalty360 spoke with Marlon Bowser, Founder and CEO of HTK, to hear his take on the state of customer loyalty in this time of change....

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