There are a handful of different ways that technology improves the customer experience at Heathrow Airport. I recently flew through Heathrow on my way to CEX in the City in Amsterdam. I then stayed a night in London on my way back home. It afforded me the opportunity to fully experience the airport both coming and going. Here are a number of things that stood out:
1. Waiting sign at security – We’ve all dreaded the possibility of missing a flight. There is nothing worse that watching the time between....